Question 1

What is the SOF Agent and how does it work?

Accepted Answer

The SOF Agent is an AI-powered automation platform that handles Source of Funds (SOF) and Source of Wealth (SOW) verification for property professionals. It transforms what typically takes 3-5 hours of manual work into a streamlined, automated process. The system works by automatically extracting and analyzing data from financial documents, cross-referencing information against multiple verification sources, identifying inconsistencies and risk flags using AI, generating comprehensive CMRA reports, and maintaining complete audit trails for regulatory compliance.

Question 2

Is the SOF Agent compliant with UK regulations?

Accepted Answer

Yes, the SOF Agent is designed specifically to meet and exceed UK regulatory requirements. The system is fully compliant with Solicitors Regulation Authority (SRA) standards, Money Laundering Regulations 2017 (as amended), HMRC requirements for source of funds verification, Law Society AML guidance, and GDPR data protection standards. The platform maintains comprehensive audit trails, provides detailed documentation for every verification, and ensures all checks meet the reasonable assurance standard required by regulators.

Question 3

What types of documents and sources does the SOF Agent support?

Accepted Answer

The SOF Agent can process and verify information from bank statements, mortgage statements, investment portfolios, tax returns, payslips, business accounts, Companies House records, Land Registry data, credit reference agencies, open banking connections, and PEP and sanctions screening databases. The system automatically extracts relevant data from PDFs, scanned documents, and digital files, eliminating manual data entry.

Question 4

How long does implementation take?

Accepted Answer

Most organisations are fully operational within 2-4 weeks. The implementation process includes system integration with case management platforms, customization of verification workflows, user access provisioning, staff training sessions (typically 2-3 hours total), pilot processing of sample cases, quality assurance, and dedicated implementation support. Our implementation team works around your schedule to minimize disruption to your ongoing cases.

Question 5

What integrations are available?

Accepted Answer

The SOF Agent integrates with major case management systems including InfoTrack, Quill, Leap, Access Legal, and Practice Evolve. It connects to data sources like Open Banking providers, Companies House API, Land Registry, credit reference agencies, and communication tools including email systems and client portals. Custom integrations are available via API for platforms not listed.

Question 6

How accurate is the automated verification?

Accepted Answer

The SOF Agent maintains 98%+ accuracy in extracting financial information from documents, 95%+ accuracy in identifying genuine risk flags, less than 5% false positive rate, and 90-95% first-time completion rate without requiring re-submission. The system uses machine learning trained on millions of real verification cases and continues to improve over time. When the AI encounters uncertainty, it flags the case for human review rather than making assumptions.

Question 7

Do we need technical expertise to use the SOF Agent?

Accepted Answer

No technical expertise is required. The SOF Agent is designed for property professionals and compliance teams, not IT specialists. The interface is intuitive and requires minimal training. Most users are fully proficient within their first few cases. Training typically takes just 2-3 hours, and includes video tutorials, live support during business hours, ongoing training resources, and a dedicated customer success manager.

Question 8

What kind of support do you provide?

Accepted Answer

We provide comprehensive support including dedicated implementation managers, custom workflow configuration, staff training, technical integration assistance, email and phone support during UK business hours with average response time under 2 hours, regular check-ins with customer success team, quarterly business reviews, comprehensive knowledge base, video tutorials, regular product updates, and compliance alerts for regulatory changes.

Question 9

How is pricing structured?

Accepted Answer

We offer flexible pricing models including subscription plans based on verification volume with no per-user fees, pay-per-verification for organisations with variable volumes, and enterprise solutions for high-volume organisations processing 1,000+ verifications annually. Most organisations see positive ROI within 3-6 months. Pricing includes all features, updates, and support.

Question 10

What happens to our data? Is it secure?

Accepted Answer

Data security and client confidentiality are top priorities. The system uses bank-grade encryption (AES-256), UK-based ISO 27001 certified data centers, multi-factor authentication, SOC 2 Type II compliance, and is fully GDPR compliant. Your data is never shared with third parties, you retain complete ownership, and your confidential data is never used to train AI models. We maintain comprehensive security documentation and complete client confidentiality.

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